Project Description

Ticket Management Tool Logo

Ticket Management Tool

Application can be targeted for organization and for that organization maintenance staff member can use this application where their manager will use its back end control panel.

About Ticket Management Tool

Application can be targeted for organization and for that organization maintenance staff member can use this application where their manager will use its back end control panel to track and review status of each ticket submitted by staff members. Maintenance staff members can use this application in their iOS and Android platforms and can create new maintenance tickets based on their visit in that organization’s different areas. Each ticket can have custom attributes which also includes image/video captured through device camera in order to explain ticket related information in more detail and with exact location detail which needs to be fixed by relevant team. Staff manager can manage tickets through backend and can also change its status based on updates from staff members/customers. Manager can also export tickets information under excel file and can also forward ticket detail to other departments for review through sending ticket detail email. Manager can also add tickets on behalf of staff members without image/video in order to generate tickets for staff members if they are not using application in their devices.

ticket-management-tools-mobile-mockup

Technologies:

iOS Development

  • xCode IDE
  • Apple iOS SDK
  • UI Kit, Event Kit

Technologies:

Android Development

  • Eclipse, Android SDK
  • ADT Tools, DDMS, AVD
  • ProGuard Tool

Important Achievement:

Application is having multiple versions / setups for different targeted organizations so managing all these versions and updating new revisions etc. under all different code base, is primary challenge for this system.

ticket-management-tools-mobile-screen-mockup

Client Testimonials

Mr. Gabriel

SPAIN

Incredible experience

“I developed subscribe app with WeblineGlobal and if I had to tell you in one word how it is to work with WeblineGlobal I would just say it is amazing. If you would like to offshore your computer code development operations i’ll undoubtedly assume this can be the simplest company to travel with and if you would like to own a WOW
experience you have to go with WeblineGlobal.”

Mr. Franco

ITALY

Feel WoW!!!

“WeblineGlobal team is professionally smart and communication is apt. I feel WoW. They very exile in providing nicely reliable and skilled outsourcing expertise. The efforts they make to satisfy the customer and the quality of work is commendable. They don’t hesitate when I ask them to connect. Thank you.”

Ms. Patricia

USA

Reliable and trustworthy

“The first thing I would like to highlight is that WeblineGlobal have the best team ever which creates close relationships with the clients like me. They’re very reliable and trustworthy and extremely skilled mobile developers. I am going to keep working with them hopefully for all my future projects.”

Ms. Julie

USA

Right Combination of Experience and Expertise

“With WeblineGlobal, this was my dream project to build this app and to my surprise they built it beyond my expectations within a defined timeline and with trusting further investment of our technology. I’m able to get a hold of them immediately. They always have our best interests at heart and they’re eager to do anything to help solve our problems. They always are ready to go beyond my experience and has always found the time and the expertise to really support me in my business. I’m definitely going to share my experience within my network and recommend WeblineGlobal to everyone looking for the right people for their ITC.”

Mr. Jerry

USA

Right for Long-term Partnerships

“I’ve been working with WeblineGlobal for over 10 years now and a variety of projects large and small, and I’ve used them in many ways. I’ve been terribly proud of their work and that i read them as a valuable partner. I actively involved them in my projects. I rely on them, they’re excellent with time and money and that quality is superb; it’s as good as anything I’ve seen. I’ll still use them to assist American state balance the work by obtaining comes done and that i take into account them to be a superior technical partner. I’m with great care proud of them as my valuable partner that I actively embody them in my comes and estimates currently. Thank You.”

Mr. Jay

USA

Consultation and Collaboration at its Best

“Webline has been fantastic in terms of answering any questions that we had and in answering questions that we didn’t even know that we had. They’ve been wonderful in terms of making us feel like we’re really working as a team, bouncing ideas back and forth and coming up with the solutions to obstacles that we didn’t foresee happening. Working along on all that stuff has been extremely marvelous in terms of the work that they’ve done. “We’re just blown away” Wow! They do really high-quality app development and we couldn’t be happier we started on iOS and now we’re beginning to work on our Android app with them. So we glance forward to operating with them a full heap within the future i’d extremely suggest Webline to anyone who’s considering app development.”

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